SHIPPING POLICY

All orders are shipped within 3-5 business days, and tracking numbers are emailed to customers upon shipment. We offer free standard shipping on orders over $50 and provide expedited shipping options at an additional cost. Please contact us for more information.

1. Order Processing
All orders are processed within 1-2 business days of receiving your order, excluding weekends and public holidays.
Orders placed after 2:00 PM (EST) will be processed the next business day.
You will receive an order confirmation email once your order has been placed successfully and another email once your order has shipped.

2. Shipping Rates & Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times may vary depending on the shipping method you choose and your location.
Please note that delivery times are estimated and are not guaranteed by the shipping carriers. Delivery may take longer during holidays or due to unforeseen circumstances.

3. International Shipping
International orders may incur additional customs duties, taxes, or fees, which are the responsibility of the customer. These charges vary by country and are assessed when the package arrives at the destination.
Delivery Times for International Orders: Typically 7-21 business days, depending on the destination and chosen shipping method.

4. Shipping Restrictions
Some products may be restricted from being shipped internationally due to regulations. You will be notified at checkout if a product cannot be shipped to your location.

5. Order Tracking
Once your order has shipped, you will receive a tracking number in your shipping confirmation email.
You can track your order directly on the carrier's website using the tracking number provided.
If you do not receive your tracking number or have trouble tracking your order, please contact our customer support team at Contact – SKYROKU page for assistance.

6. Missing or Lost Packages
If your order is marked as "Delivered" but you have not received it, please check with your neighbors or local postal service. In some cases, packages are left in areas outside of your main entry.
If the package cannot be located, please contact us within 7 days of the shipping date so we can assist you in resolving the issue.
We are not responsible for lost or stolen packages once they have been delivered to the address provided at checkout.

7. Shipping Address Accuracy
It is the responsibility of the customer to provide accurate shipping information.
Please ensure that the shipping address is correct at the time of checkout, including apartment numbers, postal codes, and street names.
If you make an error in your address and need to correct it, please contact our customer support team immediately at Contact – SKYROKU page. We can often make changes if your order has not yet shipped.

8. Shipping Delays
While we strive to meet all estimated shipping times, please be aware that delivery may be delayed due to reasons beyond our control (such as weather conditions, postal service delays, or customs).
If there are any unexpected delays, we will notify you as soon as possible.

9. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, rates, or to comply with legal requirements. Any changes will be posted on this page, and the Effective Date at the top of this policy will be updated accordingly.